Sector — social housing
Repairs and compliance software for social landlords
Estimark gives a housing association or council landlord four things the Social Housing (Regulation) Act 2023 made unavoidable: Awaab’s Law timescales that override ordinary priority, a compliance register per property covering the landlord Big Six, void turnaround tracked against a target, and works priced on a schedule of rates.
What the regulator asks for
Damp and mould logged as routine
If damp gets triaged like a dripping tap, the statutory investigation window is gone before anyone notices.
Compliance spread across six spreadsheets
Gas, electrical, fire, legionella, asbestos and lifts all renew on different cycles, and the overdue ones are the ones nobody is looking at.
Voids sit because nobody owns the clock
A property between tenancies is lost rent every day, and without dated stages you cannot say where it stalled.
Contractors invoice off-contract
Without a coded rate set and a client uplift, the invoice and the contract price drift apart.
Sector — how it works
How does Estimark handle Awaab’s Law?
Two hazard categories carry statutory presets that override the normal priority mapping, so damp and mould and emergency hazards cannot be under-triaged.
| Category | Investigate | Works |
|---|---|---|
| Emergency hazard | 24 hours | Made safe within 24 hours |
| Damp & mould | 10 days | Complete safety work within a further 5 days |
- Selecting the damp and mould or emergency hazard category applies these timescales in place of the ordinary priority targets.
- The recommended priority for damp and mould is urgent; for an emergency hazard it is emergency.
- The statutory wording is carried on the preset itself, so the reason for the deadline sits next to the deadline.
NoteThe targets are held as wall-clock hours — 240 and 360 — so they are calendar-based and do not exclude weekends or bank holidays.
What does the Big Six compliance register cover?
Eight compliance types per property, each with its own statutory renewal interval and a status that recomputes as the due date approaches.
| Compliance type | Default interval |
|---|---|
| Gas — Landlord Gas Safety Record | 12 months |
| Electrical — EICR | 60 months |
| Fire risk assessment | 12 months |
| Legionella | 24 months |
| Asbestos | 12 months |
| Lifts — LOLER | 6 months |
| Smoke and CO alarms | 12 months |
| EPC | 120 months |
- Status is compliant, due soon, overdue, no access or not applicable.
- Due soon opens 30 days before the next due date. A record with no due date at all is treated as overdue, not as compliant.
- “No access” is a real status, so an attempted inspection the tenant refused is evidenced rather than looking like a miss.
- Recording an inspection rolls the next due date forward by the interval, and stores the certificate reference and inspector.
NoteThe register is something you review — Estimark does not currently email you when a certificate is coming due.
How is void turnaround tracked?
A void runs through dated stages from notification to re-let, measured against a turnaround target that defaults to 21 days.
- Stages are notified, keys received, inspected, works in progress, works complete, ready to let and let.
- Days void is measured from keys received to let, or to today while the property is still empty.
- Voids are categorised minor, standard or major, with estimated and actual cost.
- Work items carry a trade and a schedule-of-rates code, so the void spec is priced on the same rates as everything else.
Can residents report repairs directly?
Yes. Every property has its own public reporting link — no login, no account — that accepts a photo, an access note and a contact number.
- Reports arrive untriaged with no priority, so your team decides the category and starts the clock deliberately.
- Selecting damp and mould at triage applies the Awaab’s Law timescales rather than the routine ones.
- Appointments can then be offered in windows residents will take, including a school-run-friendly 9:30am–2:30pm slot.
Statutory intervals, in numbers
- Emergency hazard
- Made safe in 24h
- Damp & mould
- 10 days to investigate
- Damp & mould works
- Begin within 5 further days
- Gas LGSR
- 12 months
- EICR
- 60 months
- LOLER
- 6 months
- Due soon window
- 30 days
- Void target
- 21 days
Enterprise
From £999/month
Enterprise removes the user limit, which is what a repairs and compliance team of any size needs. The housing capability itself is bought as bolt-ons on top.
What you get
- Reactive Maintenance — £299/month
- Schedule of Rates — £199/month
- Property Compliance — £149/month
- Void Management — £99/month
- Customer Comms — £29/month
- Client Portal, included from Enterprise
The bolt-ons work on Core (£99/month) and Pro (£249/month) too — Enterprise is about seats, not features. Pro covers up to fifteen users.
Questions
Housing associations & councils — frequently asked
Does Estimark support Awaab’s Law?
Yes. Damp and mould and emergency hazard are hazard categories with statutory presets that override the ordinary priority targets. An emergency hazard must be investigated and made safe within 24 hours. Damp and mould must be investigated within 10 working days, and where the investigation identifies a significant hazard the relevant safety work must be completed — not merely begun — within a further 5 working days. Any supplementary preventative work must be started, with a 12-week backstop. The targets are held as calendar hours rather than working days.
What is the landlord Big Six compliance register?
Estimark tracks eight compliance types per property with statutory default intervals: gas landlord safety record every 12 months, EICR every 60 months, fire risk assessment every 12 months, legionella every 24 months, asbestos every 12 months, LOLER lift inspections every 6 months, smoke and CO alarms every 12 months and EPC every 120 months. Each record is compliant, due soon, overdue, no access or not applicable, with due soon opening 30 days before the due date.
How does Estimark measure void turnaround?
Days void is measured from keys received to let, against a target that defaults to 21 days. The void moves through notified, keys received, inspected, works in progress, works complete, ready to let and let, with a dated milestone at each stage and SOR-priced work items.
Is the schedule of rates supplied?
No. Estimark holds NHF-style coded rate sets with versions, effective dates, standard minute values and per-client uplift percentages, and imports them from CSV. The rate data itself is the one from your contract — no NHF dataset ships with the product.
Related
Reactive maintenance & Awaab’s Law
Priority SLAs, statutory damp and mould timescales, resident reporting portal.
For property maintenance firms
Repairs on SLA, appointment windows, schedule of rates and van stock.
For plumbers & heating engineers
CP12s, appointment windows, maintenance contracts and van stock.
Payment applications & retention
Construction Act dates, pay less deadlines and retention release.
Try it on a real job.
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