Reactive maintenance software for UK housing repairs

Estimark sets a response deadline and a completion deadline from the repair’s priority when it is triaged. There are four priorities and each carries a default pair of targets, in hours from the report.

NoteThese are default targets aligned to typical UK social-housing repair categories. Estimark stores the resulting due dates on the repair; it does not currently send an automated breach alert when one passes.

Awaab’s Law, made under the Social Housing (Regulation) Act 2023, sets statutory timescales for hazards reported in social housing. Estimark ships two hazard presets that map a repair straight onto those timescales and a recommended priority.

• Emergency hazard: investigate and make safe within 24 hours of the report. The preset recommends Emergency priority and sets both windows to 24 hours.
• Damp and mould: investigate within 10 working days, and where the investigation identifies a significant hazard, complete the relevant safety work within 5 working days of the investigation being completed. The preset recommends Urgent priority.
• The statutory wording is stored against the preset, so the reason for the deadline travels with the repair rather than living in someone’s head.
• Both categories are surfaced first in triage, which is the practical defence against a damp report being logged as routine.

NoteEstimark tracks wall-clock due dates. The working-day windows in the presets are stored as 24-hour approximations (10 working days is held as 240 hours), so check them against your own working calendar before relying on them contractually.

Yes. Every property in the register is issued an unguessable token, and that token gives a public reporting URL that a tenant can use with no account and no password.

• A resident submission arrives with status "reported" and reported_via set to "resident portal", so staff-raised and tenant-raised work are distinguishable in reporting.
• The form captures the reporter’s name, contact details, a description, a photo and access notes.
• Priority is deliberately left unset on a resident report — it is assigned by your team at triage, which is when the SLA clock starts.

A repair carries a cost field and can be linked to a job and to an invoice. If you also run the Schedule of Rates bolt-on, the repair is measured in SOR lines instead of a single figure, and each line snapshots its code, description, base rate and uplift at the time of measure.

• Repair → linked job → invoice, with the repair number carried through.
• With Schedule of Rates, the billable record is a set of SOR lines: quantity × base rate × (1 + uplift %).
• With Van Stock, parts consumed are booked to the repair, so material cost is recorded rather than estimated.